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Category: Canada

Technology | Research | Intelligence

AI-Powered IVR & Omnichannel Contact Centre Transformation

April 15, 2026

Building an intelligent, scalable customer engagement ecosystem with Microsoft Dynamics 365, Azure AI and enterprise analytics Objective: The client was looking to modernise its customer service landscape and create a scalable contact centre capable of managing high volumes of customer interactions across voice and digital channels. Customer interactions were distributed across multiple platforms, while case…
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COVID 19 IMPACTS : HOTEL & FOOD SERVICE INDUSTRY, CANADA

April 6, 2020

The WHO declared pandemic COVID 19 has created an astounding level of uncertainty across the world; infecting people in 185 countries & seemingly bringing a recession into reality. BBC puts Canada at 13th position among the most resilient countries of the world, according to 2019 data. The Canadian government, with hopes of moderating risks is…
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Oil & Gas Exports – US

March 31, 2020

U.S. Natural Gas Pipeline Imports From Canada (Million Cubic Feet)

Canada

January 27, 2020
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