Manager - Operations & Projects
Key Responsibilities
Project Management
Lead planning, scheduling, execution, and delivery of IT, market research, and data analytics projects.
Define project scope, goals, deliverables, timelines, and resource requirements.
Create and maintain project documentation: project plans, SOWs, risk logs, and status reports.
Coordinate cross-functional teams including developers, analysts, researchers, QA, and external partners.
Monitor progress and proactively identify risks, dependencies, and bottlenecks.
Ensure adherence to project management methodologies (Agile, Scrum, Waterfall as applicable).
Operations Management
Optimize operational workflows, tools, and processes across IT and research/analytics functions.
Oversee day-to-day business operations, ensuring smooth internal coordination.
Establish SOPs, project delivery frameworks, and quality assurance protocols.
Track operational KPIs, team productivity, and process efficiency improvements.
Manage vendor relationships and procurement for technology, data, and research services.
Client & Stakeholder Management
Act as the primary point of contact for clients across assigned projects.
Conduct requirement-gathering sessions and translate business needs into technical and research tasks.
Provide regular updates to clients and senior management on progress, issues, and insights.
Manage expectations and ensure customer satisfaction and repeat business.
Data & Research Coordination
Oversee end-to-end execution of IT-enabled market research studies (survey programming, sampling, data collection).
Collaborate with data analysts to ensure data processing, modeling, and reporting meet client requirements.
Ensure data quality, accuracy, compliance, and timely delivery of insights and dashboards.
Team Leadership
Mentor project coordinators, research assistants, and junior analysts.
Facilitate cross-team communication and promote a collaborative environment.
Conduct performance evaluations and assist in resource allocation.
Required Qualifications
Bachelor’s degree in IT, Computer Science, Business, Data Analytics, or a related field (Master’s preferred).
5–10 years of experience in project management, including IT or data/analytics projects.
Experience in market research operations (survey tools, data collection methods, panel management).
Knowledge of data analytics workflows and tools (Excel, SQL, Python/R, BI platforms preferred).
Proven ability to manage multiple projects simultaneously.
Exceptional communication, problem-solving, and stakeholder-management skills.
Preferred Skills
Certifications: PMP, PRINCE2, Agile/Scrum Master.
Experience with tools such as JIRA, Asana, Trello, MS Project, or similar.
Familiarity with cloud environments (AWS, Azure, GCP).
Understanding of data privacy and compliance (GDPR, HIPAA, ISO standards).
Shift Hours include Atlantic Time 8 AM – 4 PM/ IST 5:30 PM – 1:30 AM
Preffered Location: India
Remote – Hybrid Role
Email your resume to: hr @maxcorpconsulting.com